In case of emergency or disaster

In case of emergency or disaster
  • Basic information
  • Transport information

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Find disaster prevention pages for each prefecture

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Japan National Tourism Organization (JNTO)


JST is managed by Japan National Tourism Organization (JNTO), providing foreign visitors safety tips and latest information in case of natural disasters.

Call center (JNTO)

The Japan National Tourist Organization (JNTO) operates a 24-hour call center, 365 days a year. You can access tourism information and assistance in the event of an accident or emergency. We can provide support in English, Chinese, Korean and Japanese.

Contact details in emergency

*When using a pay phone

There is a red button located on the bottom side of the surface of the telephone that you can push to dial emergency numbers for free. If there is no red button, lift the receiver and dial the emergency number normally.

Helpful information

If a natural disaster occurs?