The station consists of 1 basement floor and 2 aboveground floors. The basement floor serves as the boarding area of the Hakone Tozan Cable Cars while the first floor houses hallways and shops, as well as the ticket gates for the Hakone Ropeway and Hakone Tozan Cable Cars. The second floor serves as the boarding area for the Hakone Ropeway and also houses Cu-mo Hakone (observation deck, footbaths, shops, etc.).

Many people use the Sounzan Station because it is an interchange station, so the boarding and alighting routes are separated from the entrance.

To make the facility wheelchair-friendly, 3 elevators from the first basement floor to the second floor were added. Four new escalators were also installed to facilitate the flow of people.

At the boarding platform of the Hakone Tozan Cable Car Sounzan Station on the first basement floor, the first automatic platform gate (3-bar type) installed for cable cars (steel cable lines) was added to aid passenger safety.

Two new multifunctional toilets were built for the station building. There is also a first-aid room and a nursing room on the first floor. Minor renovations are also being performed, such as adding a washroom in the men's toilet.

Measures are also in place to protect the facility from cinders in case of volcanic activity around the Owakudani area. The first floor can now be used as a temporary evacuation site that can accommodate about 300 people.

On the second floor, a new spot called Cu-mo Hakone will open in the area leading toward the Hakone Ropeway platform. It is divided into three areas: (1) the shopping area called "Cu-mo Shop", (2) the observation deck & footbath area, and (3) the lounge area.

At Cu-mo Shop, you can buy a special postcard and stamp and mail it through a unique four-meter white mailbox (for good luck). The shop also sells sweets and drinks jointly developed with JTB Publishing's Rurubu Kitchen. They also sell exclusive souvenirs in collaboration with famous brands,

There are many products with illustrations of the Hakone Tozan Train and Hakone Ropeway, so we recommend that you buy one for yourself and a few as Hakone souvenirs for others.

The Cu-mo Shop has signage reminding people to disinfect their hands with alcohol and to observe social distancing at the cash register. This is part of the shop's initiative to prevent the spread of COVID-19. Aside from this, the shop also has self-checkouts and various contactless payment methods such as transportation electronic money or QR codes.

As the name suggests, the observation and footbath area features an observation deck and a free footbath. From the deck, you can see the panoramic view of Hakone Gairinzan and the streets of Gora. During sunny days, you may even catch a glimpse of the Sagami Bay. You can also enjoy the free footbath, which uses water from Gora Onsen hot spring.

In the indoor lounge area, you will find benches made of solid wood from Kanagawa Prefecture, and cute cushions reminiscent of clouds.

There is also a charging station with 8 USB ports in front of the area (close to the elevator) for travelers.

The Hakone Tozan Railway Yumoto Station had been out of service from a long time due to damages brought by Typhoon Hagibis in October 2019. The operations between the Yumoto Station and the Gora Station resumed on July 23. With this, we expect the revival of the sightseeing route called the Hakone Golden Course, which was completed in 1960 when the Hakone Ropeway opened.

The reopened Sounzan Station is considered important for the Hakone Golden Course and is a spot used by many tourists visiting Hakone. In the future, it seems that aside from transfers, this place will also allow people to experience Hakone's extraordinary lifestyle through the footbaths and shops in Cu-mo Hakone.

*All prices include tax
* Due to the novel coronavirus pandemic (COVID-19), the station may change business hours or temporarily close.