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Check In at Osaka's Robot Hotel: Inside the Funky Henn na Hotel Shinsaibashi!

Check In at Osaka's Robot Hotel: Inside the Funky Henn na Hotel Shinsaibashi!

Date published: 4 November 2019
Last updated: 4 December 2020

From check-in to check-out, you’ll experience robot hospitality at Osaka’s Henn na Hotel, literally “strange hotel.” Opened in March 2019, Henn na Hotel Nishishinsaibashi Amerikamura is the second of its kind in Osaka, and includes special robot-staffed rooms.

Staying at Henn na Hotel Shinsaibashi should be at the top of your list of weird things to do in Osaka. Let’s find out what else makes Osaka’s Henn na Hotel a comfortable and interesting place to stay!

Table of Contents
  1. What kind of place is Henn Na Hotel?
  2. A Robot Dinosaur Helps You Check In At This Osaka Robot Hotel!
  3. Have any Questions? Ask the Robot Concierge!
  4. The fun Robohon room!
  5. So Many Luxuries at Henn Na Hotel Osaka Nishi Shinsaibashi!
  6. Easy check out!
  7. Osaka’s other “strange hotels”
  8. Stay a little differently at a "strange hotel"!

What kind of place is Henn Na Hotel?

What kind of place is Henn Na Hotel?

The kanji “hen” has two meanings – “strange” and “change” – but the meaning attached to Henn na Hotel’s name is, in fact, “change.” Pursuing excitement and comfort while introducing advanced technology, the "promise to always change" is the hotel’s motto.

Nonetheless, the hotel has a lot of “strange” points of interest, including robot greeters and a robot concierge called “Robophone.” Here are a few of the quirky features you’ll experience from check-in to check-out at the Henn na Hotel.

A Robot Dinosaur Helps You Check In At This Osaka Robot Hotel!

A Robot Dinosaur Helps You Check In At This Osaka Robot Hotel!

There’s no receptionist at the hotel’s odd front desk. Instead, you’ll be greeted by a robot velociraptor who makes a unique first impression!

To check in, use the touch panel on the counter to choose one of four languages: Japanese, English, Chinese, or Korean. The dinosaur will then carefully explain check-in procedures in your selected language. Then, if you’re traveling from overseas, scan your passport. If you’ve already made a reservation, it will be confirmed here.

Payment is made at the next machine, and credit cards and cash are both accepted. After paying, your room card will be issued. The room number is printed only on the receipt, so don’t forget it! The free Wi-Fi password is listed on the room card itself.

Have any Questions? Ask the Robot Concierge!

Have any Questions? Ask the Robot Concierge!
Robot concierge "Robohon" welcomes you

Check-in is easy, but if you do encounter a problem, just talk to the “Robohon” standing on the counter! If you select "Talk with hotel staff" on the nearby touch screen, a staff member will come to your assistance 24 hours a day.

Robohon tablets also provide useful information about nearby restaurants, sightseeing spots, and the surrounding area. If you find a place that interests you, you can scan the associated QR code and search on your smartphone.

The fun Robohon room!

The fun Robohon room!

Henn na Hotel also has rooms permanently staffed by Robohon robots. If you stay in this type of room, you’ll have access to information about the hotel its surroundings, but you can also talk to and play with the Robohon himself!

Robohon is voice activated and even responds to requests to sing or dance. The comical songs and dances will make you laugh and make your stay even more enjoyable.
The small but smart robot can also serve as your alarm clock!

Using the in-room tablet, you’ll be able to adjust both the brightness of the lighting and the air conditioning settings. It's really handy not having to get up or search for the remote!

The room also includes a smartphone that can also be used outside of the hotel. As long as you don't use paid content, there’s no additional charge and you can use the phone for the entirety of your stay. There are many Osaka foods in the Nishishinsaibashi area, like takoyaki and okonomiyaki, so the smartphone is great for finding local favorites.

Tablets and smartphones are also available in non-Robohon rooms.

So Many Luxuries at Henn Na Hotel Osaka Nishi Shinsaibashi!

So Many Luxuries at Henn Na Hotel Osaka Nishi Shinsaibashi!
Smart room wear
Modern bath and toilet – separated for maximum hygiene
Other amenities

The beds feature French mattresses that provide the ideal sleeping experience so you’ll wake up refreshed. Other amenities include toothbrushes and hair bands, to name a few. The bath and toilet are separate, and the toilet is equipped with a warm water washlet. Rooms also have USB connectors for easy device charging.

Easy check out!

Easy check out!

Check-out is at 11:00. Simply return the room card to the machine where it was issued at check-in and the dinosaur robot will cheerfully see you off!

Osaka’s other “strange hotels”

Osaka’s other “strange hotels”

Henn na Hotel Osaka Shinsaibashi, Osaka’s first Henn na Hotel, is a 3-minute walk from Osaka Metro Shinsaibashi Station Exit 2, not far from Henn na Hotel Nishishinsaibashi Amerikamura. At the Osaka Shinsaibashi robot hotel you’ll be welcomed by 19 dancing Robohons! It’s a unique dance, and you’ll be able to enjoy fun and convenience regardless of which branch you visit.

  • Henn na Hotel Osaka Shinsaibashi
    変なホテル 大阪 心斎橋
    • Address 3-5-2 Minamisenba, Chuo-ku, Osaka, 542-0081
    • Phone Number 050-5576-8350
    • Hours: Check-in 15:00, Check-out 11:00
      Price: 4,750 yen per room per night (tax and service charge included)
      Open Daily

    Vacancy search, reservation

    Check with our partner site as the latest rates, rate details, and guest room requirements may vary.

On November 1, 2019 Henn na Hotel Kansai Airport opened just one train stop (or 15 minutes by car) from Kansai Airport. In addition to the excitement of being hosted by robots, guests can enjoy a relaxing stay with a view of the airport across the bay and hot spring bathing.

Rinku Premium Outlet is a 20-minute walk from the hotel, so you can shop for a variety of brand-name products.

  • Henn na Hotel Kansai Airport
    変なホテル 関西空港
    • Address 1-23 Rinkuoraikita, Izumisano-Shi, Osaka, 598-0048
    • Hours: Check-in 15:00, Check-out 11:00
      Price: 5,000 yen per room per night (tax and service charge included)

    Vacancy search, reservation

    Check with our partner site as the latest rates, rate details, and guest room requirements may vary.

Stay a little differently at a "strange hotel"!

The Henn na Hotels continue to evolve to meet guests’ needs, providing reasonably-priced and comfortable lodging while generously introducing the latest technology.

Shinsaibashi is close to Dotonbori and is a good base for sightseeing throughout the city. Relax at a “strange” hotel at night while enjoying the foods and sights unique to Osaka!

  • Henn na Hotel Osaka Nishi Shinsaibashi
    変なホテル 大阪 西心斎橋
    • Address 2-10-16 Nishishinsaibashi, Chuo-ku, Osaka 542-0086
    • Phone Number 050-5576-8355
    • Hours: Check-in 15:00, Check-out 11:00
      Price: 4,500 yen per room per night (tax and service charge included)

    Vacancy search, reservation

    Check with our partner site as the latest rates, rate details, and guest room requirements may vary.

Text by: West Plan

*This information is from the time of this article's publication.
*Prices and options mentioned are subject to change.
*Unless stated otherwise, all prices include tax.

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