JR EAST Travel Service Center(Tokyo Station)
JR東日本外国人旅行センター（東京駅）
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Of 47 reviews in all languages, 3 are displayed.
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oleg DTerrible customer service 0/5 stars
Came to office to ask about information regarding lost item on the train that was being held in Osaka. When I asked how to check when item will be delivered or sent out was just told they have no...Visited April 2026 -
FanahanlReissue of lost or stolen Regional Rail passes.
In a high tech country like Japan who would have thought there is NO capacity to reissue a lost or stolen regional rail pass. I recently purchased 7 day Hokuriku Arch regional rail passes for my wife...Visited November 2025
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tammyjewel628Houston, TexasIt's great and highly recommend (although don't lose it), but the man who waited on us needs a 'customer service' lesson
So I would highly recommend the JR Pass, but the Customer Service, not so much. We booked ahead and the website lets you put in your places you are going to see if the Weekly Pass is worth it and it...Visited May 2025
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