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sarac0700Orange County, CaliforniaDon't book through their online system, Can't modify booking, No exceptions!!
Worst customer service, I booked through their online, didn't realize it was non-refundable rate. I called to make changes to the reservation 2.5 months in advance of the trip and they wouldn't let...Visited March 2024 -
Resort65265676602THE WORST-EVER EXPERIENCE WITH HOSHINOYA!!
I have been travelling Japan for over 20 years and have stayed in various Hoshinoya hotels. However, this was the worst-ever experience which prompted me to avoid Hoshinoya chain in the...Visited April 2024
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Mark CSingapore, SingaporeBeautiful park & superb service
We had a restful stay at the Hoshino Aomoriya onsen resort. The service, as expected from a Hoshino resort, was warm and top notch. This applied from check-in, to the restaurant service staff, to...Visited April 2024
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