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Tokyo Disneyland & Disney Sea Have Reopened! Guide to Tickets, Refunds & Coronavirus Countermeasures

Tokyo Disneyland & Disney Sea Have Reopened! Guide to Tickets, Refunds & Coronavirus Countermeasures

Date published: 23 June 2020
Last updated: 22 July 2020

On June 23, OLC Group announced that they will resume operations at Tokyo Disneyland and Tokyo Disney Sea, which had seen a temporary closure due to the spread of Covid-19. As of July 1, open hours are scheduled for 8:00-20:00 daily.

Ticket sales will begin on Tokyo Disney Resort’s website from June 25 at 15:00 JST.

(Main image © Disney)

Table of Contents
  1. For the first time in forever...
  2. Official statement on Covid-19 countermeasures
  3. Requests and guidelines for visitors
  4. General park management
  5. Types of tickets on sale
  6. Refunds and exchanges for park closures
  7. Annual passports

For the time being, only those who have purchased a ticket in advance with a date specified can enter the park, and the entry date can be chosen within a month from the purchase date. Up to 5 tickets can be purchased at once.

*Reservations and purchases on Tokyo Disney Resort’s site require registration of personal information, and payments can be made by credit card only.
*For guests staying at Disney Hotel and Tokyo Disney Resort’s Official Hotel, there is a limit to the number of tickets available for purchase. Please contact individual hotels for more information.

For the first time in forever...

Both Tokyo Disneyland and Tokyo Disney Sea have been closed since February 29, meaning a closure of around four months in total. But for the first time in what seems like forever, the park will be reopening on July 1!

OLC Group is taking the health and safety of visitors very seriously, and will be implementing a number of limitations to avoid further spread of the virus. These countermeasures will include things such as limiting the number of people who enter the park, limiting the number of people at each facility and attraction within the park, regular cleaning, and reminder announcements to adhere to social distancing practices.

The following is a translation of an excerpt from OLC Group’s official announcement.

Official statement on Covid-19 countermeasures

As we reopen both parks, we will implement measures in accordance with the "Guidelines for preventing the spread of coronavirus infections at amusement parks and theme parks" which was created based on the government's "Basic countermeasures against novel coronavirus infections". As such, we will implement the following three measures in the interest of basic health and safety:
・Remain mindful of the health management of everyone who has involvement with the park, including guests and cast/staff members
・Strengthen cleaning and disinfection measures to provide hygienic facilities and equipment
・Maintain social distancing and a well-ventilated environment

Requests and guidelines for visitors

Visitors (guests) are requested to kindly have their temperature taken upon entering the park, as well as wearing a mask, adhering to social distancing, washing hands regularly, and using hand sanitizer and disinfectant. In addition, cashless payment such as credit card or electronic payment is recommended. If you feel unwell after entering the park, depending on your symptoms, please understand that you may be asked to leave.

Furthermore, people who meet the following criteria are asked to refrain from visiting the park:
・Those who have had recent or ongoing close contact with some who has tested positive for Covid-19
・Those who live with or have had close contact with someone who is suspected to have contracted Covid-19
・Those who have been to, lived in, or have had close contact with someone who has been to another country or region within the past 14 days that is restricted by the government or requires a period of isolation.
*The elderly or those at high risk of contracting Covid-19 are strongly advised to carefully consider not visiting the park

General park management

From July 1 when the park resumes, operating hours for the time being will be from 8:00 to 20:00. The attractions, entertainment, shops and restaurants of both parks will be operated with limitations, or will not be open.

*Please see the official website of Tokyo Disney Resort® for restrictions, closures and changes to operation hours of individual park facilities.

Types of tickets on sale

OCL Group will be selling three ticket types with set entry times to ensure social distancing is maintained at the park entrance.

・Day Passport (Admission time: after 8:00) (Japanese: デーパスポート)
Adults 8,200 yen, Juniors 6,900 yen, Children 4,900 yen
・Restricted Entry Time Passport (Admission time: after 11:00) (Japanese: 入園時間指定パスポート)
Adults 7,300 yen, Juniors 6,100 yen, Children 4,300 yen-
・Restricted Entry Time Passport (Admission time: after 2:00 pm) (Japanese: 入園時間指定パスポート)
Adults 6,300 yen, Juniors 5,400 yen, Children 3,800 yen
(Names of tickets are translated by Live Japan, please check on official site after July 1 for official names)

*Please beware that all tickets other than those stated above, such as open tickets, annual passports, return visit passports, etc. cannot be bought at this time.

Refunds and exchanges for park closures

Tickets that fit the following criteria can be used for park entry or refunded by March 31, 2022.

・Tickets with a designated admission date after February 29, 2020 (Saturday) or that have an expiration date of April 30, 2021 (Fri)
・Tickets with no set admission date, but are valid between February 29, 2020 (Sat) and April 30, 2021 (Fri)
*For details, please check the Tokyo Disney Resort Official Website

Annual passports

For those who own an annual passport with an expiration date after Saturday, February 29, 2020, the following measures are to be put in place:
・Refund or extension of expiration date
・Online shop access and ticket lottery
Even if you are unable to visit the park in person, the parks are preparing online sales of park goods via the Tokyo Disney Resort app. If you were unable to visit the park during the original designated ticket period, and apply for an extension, you can be entered into a lottery to win a day pass ticket (lottery unavailable for those who apply for a refund). Further details will be announced on the Tokyo Disney Resort official website as soon as preparations have been made.

And we will leave you with a final word from OCL Group: “We will continue to work together as a cast so that our guests can enjoy themselves with peace of mind."

*This information is from the time of this article's publication.
*Prices and options mentioned are subject to change.
*Unless stated otherwise, all prices include tax.

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