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Dutchguy71AmsterdamDo not expect Japanese hospitality in this business hotelOkura suppose to be famous for its service this business hotel is not! We booked via LHW, as part of the benefits we are entitled to request a pre-arrival upgrade, we did do this in December-24 and...Visited May 2025
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emarkbWould not stay there againThe hotel is not very clean its more of a mass business hotel disguised as a luxury hotel. The staff and s not trained and dont really speak English. It is very difficult to communicate with the...Visited May 2025
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Jacqui MlondonPlastic bedding in 5 star hotelPlastic bedding You go to a 5 star hotel to get good sleep You would expect lovely linen I had a three night stay with no sleep as I have found out we have a plastic matress topper and decided...Visited May 2025
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