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Felipe GRio de Janeiro, RJTerrible experience with concierge
I am in the 874 room in the Main Tower. On my first day in Tokyo, my wife and I approached the concierge to ask for help to create a SUICA card. After the concierge have tried to cerate it, I had...Visited April 2025 -
jugnugoyalIncorrect room and no help to correct
I had booked a room for a single person and I was assigned a twin room. When I checked about this at reception, the staff said that room type was not guaranteed with my reservation. I found this...Visited April 2025 -
Tamika NVentura, CaliforniaAwesome Hotel
This hotel was a nice surprise. Very well equipped with amazing amenities. Staff were incredible in their service and we always felt welcome and cared for. The room was so awesome. They provided...Visited March 2025
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