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ladycaterinaNew YorkSlice of heavenWe spent one night here in August and it was heavenly! The service is impeccable. The staff are all so nice. We loved the food - dinner was amazing, as was breakfast! And the candies and tea were...Visited August 2023
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PEPPERPOTS99Melbourne, AustraliaKasumi is a gem! But that is where it endsHow could this hotel be five star? This is the most expensive hotel of our trip and we have stayed at top hotels and ryokans - we feel our room is totally run down - pillows are terrible, beds...Visited December 2023
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754lamarcA gem in Hakone! A must visitStayed 3 nights with 3 adults and a 1 yr old. Service is exceptional and the meals are traditional Kiseki and fantastic. The on site Onsen and spa were top notch. Will definitely visit again. Big...Visited December 2023
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