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■About services involving customer service: In order to avoid close contact between customers and staff, we are simplifying our guidance and reducing the frequency of contact. ■About reducing crowding: In order to avoid close contact between customers, we are refraining from holding certain events and reducing congestion in baths and dining areas by limiting the time period and the number of people. ■About staff moving luggage: In order to prevent problems (damage to luggage, loss, etc.), we do not generally transport luggage. If you have a lot of luggage and need help, please speak to the front desk staff. Please note that we cannot take any responsibility for damage or loss caused by staff transporting luggage. ■About using the parking lot: In order to prevent problems (damage to your car, accidents, etc.), we ask that you move your car yourself. In addition, please note that in principle, parking is not possible in front of the entrance of the hotel, as this is a "drop-off space." ■About pets: We do not accept pets.