20 Ryokan in Tohoku

■Regarding services involving customer interaction: To avoid close contact between customers and staff, we have implemented measures such as simplifying guidance and reducing the frequency of interactions. ■Reducing crowd density: To prevent close contact between customers, we are taking measures such as refraining from certain events, and easing congestion in facilities like baths and dining halls through time-based and capacity limits. ■Staff assistance with luggage: To prevent issues such as damage or loss of luggage, our staff generally do not handle transportation of luggage.If you have a large amount of luggage and require assistance, please inform the front desk staff.Please note that we cannot take any responsibility for damage or loss that occurs when staff handle luggage, so we ask for your understanding in advance. ■Regarding parking lot usage: To prevent issues such as vehicle damage or accidents, we request that customers handle the movement of their vehicles themselves.Additionally, the space in front of our entrance is designated as a drop-off area, and parking there is generally not permitted. We appreciate your understanding. ■Regarding pets: Our facility does not accommodate pets.

【※※Notice Regarding Usage of Our Facility 'Tsuki no Akari' (Please Read Carefully)※※】 To ensure there are no discrepancies regarding facility operations and usage, we kindly ask for your thorough review and confirmation. ■Regarding Wi-Fi: Wi-Fi is available only around the lounge area at our facility.We cannot designate specific rooms or areas where Wi-Fi can be used.Depending on the location or signal conditions, Wi-Fi may be usable in rooms as well, but please understand that this is not guaranteed. ■Regarding Services: Our facility offers a no-service model to provide reasonable pricing.While there are on-site staff for safety purposes within the premises, they are not service staff, so we kindly ask for your understanding in advance. ■Regarding the removal or theft of items... Our facility is equipped with surveillance cameras and staff patrols throughout the premises.Recently, incidents of item removal and theft have been occurring. Moving forward, we will respond by filing reports with the police and providing surveillance camera footage. Therefore, we kindly ask that you refrain from taking items or equipment from our facility.