SUNDRUG
Tax-Free & Special Discount Coupons
（10% Tax-Free + Extra 3-7% OFF）

Frequently Asked Questions (FAQ)

Q. How do I use this coupon?

A. Show this page to the cashier before you pay. The extra discount (3–7%) will be applied together with the tax-free (10%) process. The coupon cannot be applied after payment, so please show it before you pay.

Q. Can I use the tax-free benefit and the coupon discount at the same time?

A. Yes, you can use both at the same time. By showing the LIVE JAPAN coupon, you receive an extra 3–7% OFF on top of the 10% tax-free discount. However, it cannot be combined with other coupons or promotions.

Q. Which products are eligible for the discount? Are any items excluded?

A. Some items such as medicines and cosmetics are not eligible for the discount. The discount applies to tax-free eligible general merchandise. Please check with a staff member before purchasing if you are unsure.

Q. Can I use this coupon multiple times?

A. Yes, you can use the same coupon page as many times as you like. However, the discount can only be applied once per transaction.

Q. What popular products can I buy at SUNDRUG?

A. SUNDRUG carries medicines, cosmetics, skincare, haircare, supplements, snacks, and everyday goods. Popular items among visitors to Japan include Japanese sheet masks, sunscreen, digestive medicines, eye drops, and matcha sweets.

Q. Do SUNDRUG stores accept credit cards or e-money?

A. Payment options vary by store. Major credit cards such as Visa and Mastercard are accepted at most locations. Please check with your nearest store for details.

Q. What do I need for the tax-free process?

A. You will need your passport (original). A minimum purchase of ¥5,000 (tax excluded) in a single transaction is required to qualify for tax-free shopping on general merchandise. See also: New Tax-Free Rules starting Nov 2026.

Q. What are the specific conditions for the extra 3%, 5%, and 7% discounts?

A. The extra discount is applied based on your total pre-tax purchase amount in a single transaction:
- ¥10,000 or more: Extra 3% OFF
- ¥30,000 or more: Extra 5% OFF
- ¥50,000 or more: Extra 7% OFF

These discounts are added on top of the standard 10% tax-free benefit. Please note that the extra discount is not applicable to some items such as counseling cosmetics and some medicines.