■ FAQ regarding LIVE JAPAN Discount Coupon
Can I get my phone repaired on the same day without an appointment during my trip?
Yes! Sma-Hospital welcomes walk-in customers (same-day service) at all store locations without a prior reservation. Our stores are conveniently located near major transit hubs like Shinjuku, Osaka/Umeda, Kyoto, Nara, Nagoya, and Fukuoka. Feel free to drop by anytime between sightseeing or shopping.
Will my phone's data or photos be erased during the repair?
No, your data will not be deleted. We perform repairs by replacing parts without initializing your device, so your travel photos, contacts, social media, and digital tickets remain 100% safe.
What models and issues do you repair?
We repair iPhones, Google Pixels, various Android smartphones, tablets like iPads, and gaming consoles (such as Nintendo Switch). We handle cracked screens, LCD glitches, battery replacements, water damage recovery, charging port repairs, and camera repairs.
Can you assist me if I don't speak Japanese?
Yes, absolutely! Our staff utilize translation apps and visual communication tools in-store to guide you clearly through prices and repair options.
What payment methods are accepted?
We accept cash (JPY), major credit cards (VISA, Mastercard, AMEX, JCB, etc.), electronic money, and QR code payments.
How long does repair take? Can I leave the store while waiting?
Screen repairs and battery replacements usually take as fast as 15 to 45 minutes. You are welcome to leave the store and enjoy sightseeing or shopping while we fix your device.
Do you offer a warranty on repair parts? What if I notice an issue during my trip?
Yes, our replacement parts come with a store warranty covering initial defects. If you experience any issues with the repaired part during your trip in Japan, you can visit any Sma-Hospital store nationwide for assistance.
How do I use the 'Discount Campaign Gacha' coupon sponsored by LIVE JAPAN?
Please present the coupon screen on your smartphone to our staff when submitting your device for repair (at reception/before work starts). Staff will verify and redeem it on your screen. ※The coupon may not be applied if presented after payment.
Which services does the discount coupon apply to? Can I use it for phone cases?
This coupon applies exclusively to repair services for smartphones, tablets, and gaming devices. It cannot be used for purchasing accessories (such as cases or screen protectors) or pre-owned devices.
Can the coupon be combined with other offers, or redeemed for cash/change?
No, it cannot be combined with other discount campaigns or vouchers. The coupon cannot be redeemed for cash, and no change will be provided if the discount exceeds the repair cost (all displayed amounts include tax).
Want to know more? Our feature article explains how Smahospital works, when it helps travelers, and how to use the coupon