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Shinjuku Expressway Bus Terminal (Busta Shinjuku): Over 1,600 Bus Connections Every Day!

Shinjuku Expressway Bus Terminal (Busta Shinjuku): Over 1,600 Bus Connections Every Day!

Date published: 1 November 2018

Shinjuku Expressway Bus Terminal, simply called Busta Shinjuku by most, is Japan’s largest express bus terminal that connects Tokyo to about 300 cities in 39 prefectures all across the country. Before this large terminal was opened in April of 2016, the bus stops were scattered all around Shinjuku Station – now, they’re conveniently united in one spot. During the busiest times, about 1,600 express buses depart from Busta Shinjuku in a single day from 15 bus stops and operated by 117 different companies (as of July 2018).

The terminal is the gate to both Haneda and Narita Airports, Tokyo Disney Resort and various other major spots in and around Tokyo. However, it’s also served by long-distant buses that take you to Aomori all the way up north or Fukuoka in the south! Let’s take a closer look at how to use the Shinjuku Expressway Bus Terminal, which services are offered, and so on!

1. Busta Shinjuku access: Directly in Front of JR Shinjuku Station’s South Exit, Connected to the New South Ticket Gates!

1. Busta Shinjuku access: Directly in Front of JR Shinjuku Station’s South Exit, Connected to the New South Ticket Gates!

Access to Busta Shinjuku is easy. Leave JR Shinjuku Station via the South Exit and cross the pedestrian crossing right in front. There are large signs with directions in English, so it’s easy to understand even for Non-Japanese speakers.

The terminal is directly connected to the New South ticket gates, so simply pass through them and take the escalator on the left. On rainy days, you won’t even need an umbrella to transfer from the train to the bus.

2. The Main Stations and Ticket Counters are on the 4th Floor!

2. The Main Stations and Ticket Counters are on the 4th Floor!

The majority of facilities and services gather on the 4th floor, including the main bus stations, the information counter, ticket counters, waiting spaces, shops, and so on. The information counter is always at the ready to help you in Japanese, English, and Chinese. During business hours (7:00 a.m. – 11:00 p.m.), the friendly staff will help you with all sorts of questions and problems. On the 3rd floor are mostly taxi stands, bus arrivals, sightseeing information counters, and so on.
■ Information Counter Hours: 7:00 a.m. – 11:00 p.m.
*Japanese and English correspondence is always available; Chinese is available irregularly.

Check the status of bus lines, timetables, and other convenient information on the tables installed at the information counter (available in English, Chinese (simplified and traditional), and Korean).

3. How to Buy Bus Tickets

Tickets need to be bought online, at the Busta Shinjuku reception desk, at ticket machines, and so on, before getting on the bus. The terminal is rather crowded around 9:00 a.m. and 4:00 p.m., so plan for long queues in front of ticket counters and ticket machines.

1) Ticket Counters

Staffed ticket counters with separate desks for each destination. Brace for rather long queues during peak hours. Even if you have a reservation, your seat might be given away to guests waiting for cancellation, so be sure to pick up your ticket 10 minutes in advance.

2) Ticket Machines

These ticket machines sell various kinds of express bus tickets, using reservation systems such as highwaybus.com, kousokubus.net, Japan Bus Online, and Limousine Bus. However, the ticket machines may not accept all kinds of bank notes, so please contact the operating company regarding details (support available in English, Chinese (simplified and traditional), and Korean).

3) Online Tickets

*The ticket machines for buses bound for Narita and Haneda Airports.

Express bus tickets can also be bought online on the websites of the different operating companies (please refer to the individual companies to see which lines can be booked online). In some cases you will have to print the ticket yourself while others simply ask to show the confirmation email – the system differs by company, so make sure to read the details at the time of purchase. Some lines can also be booked at convenience stores and via other reservation methods, varying by line and company.

4. Check Departure, Arrival, and Bus Stop at the Bulletin Board or via Smartphone!

When you purchase a ticket, make sure to check the bulletin board promptly to confirm departure and bus stop so that you didn’t buy a wrong ticket by mistake. Because so many buses leave from Busta Shinjuku, a lot of them have the same destination and departure time. It’s easy to take the wrong bus by mixing up the bus stop or departure time. Check the route number, bus company, departure time, and destination on your ticket carefully. Also, as bus stops and departure times are not uniform, make sure to confirm exactly from where your bus departs and at which time it is leaving.

Read the QR code with your phone and you can check all the details on your device as well. As you’re heading for the bus stop, check the signs on the pillars and on the floor. They’re color-coded, so it’s easy to see exactly where you need to go. On top of that, an experimental bus location system is currently in place, providing real-time information on certain express bus lines. Further expansion in regard to bus routes and companies is planned as well. This information can be checked on a smartphone (Android 6 and 7), as well as on the large bulletin displays on the 3rd and 4th floor.
An overview of this bus location system can be found on the homepage of the Tokyo National Highway office.
http://www.ktr.mlit.go.jp/toukoku/shinjuku_epwy/saishin/index-buslocation.htm

5. The Main Lines are on the 4th Floor, Split into 4 Areas!

5. The Main Lines are on the 4th Floor, Split into 4 Areas!

The 4th floor is divided into four areas. Area D, where buses depart for the Kansai and Hokuriku areas, is the furthest from the waiting room. If you’re taking such a bus, be aware that getting there can take a while. Also, the departure area may change on the day of departure and night bus departures aren’t necessarily area-specific, so make sure to double-check via the bulletin board.

・ Area A (orange): Tohoku Expressway, Joban Expressway, East Kanto, Tokyo Bay Aqua Line, Haneda Airport, Narita Airport, short distance buses
・ Area B (blue): Tomei Expressway, Chuo Expressway
・ Area C (green): Kan-etsu Expressway
・ Area D (purple): Kansai, Hokuriku

■ Introduction of the Major Routes
Below are the major bus lines to and from Shinjuku Expressway Bus Terminal, their travel duration, and an estimate of the price. Since this information may be subject to change, be sure to confirm any details with the operating company.

*The number of buses is for regular days. There may be days that divert from this number.
*The travel time is an estimate only. The actual time depends on traffic congestion and departure location.
*The ticket price varies by day, destination, time of purchase, purchase method, and season. Please refer to the prices given as guidelines only. (All prices are for one-way tickets.)
*Certain routes have discount prices for advance purchase (limited seats). Please check the website of the operating company for details.
*Timetable revision and change of destination are frequent occurrences, so be sure to check the latest information online or at Busta Shinjuku’s bulletin boards.

A JR Bus Kanto vehicle (top) and its interior (bottom)

Buses to the Tohoku Area:
Sendai ⇔ Metropolitan Area (Sendai-Shinjuku Line):
bound for Nagamachi Station / Sendai Station East Exit (JR Bus Tohoku) - 7 (Buses per day), ~6 hours (Travel Time), 3,000 to 7,200 yen (Ticket Price)
Dream Sakuranbo Line: for Yamagata Kencho-mae / Yamagata Station (JR Bus Tohoku) – 1 (Buses per day), ~6 hours (Travel Time), from 6,500 yen (Ticket Price)
Yumekaido Aizu Liner: bound for Inawashiro Station / Aizu-Wakamatsu Station / Michi no Eki Aizu / Kitakata Eigyojo (JR Bus Kanto/Aizu Bus) – 11 (Buses per day), ~4.5 hours (Travel Time), 4,500 to 5,000 yen (Ticket Price)
Hirose Liner: bound for Miyagi Kotsu Sendai Highway Bus Center / Rifuyakubazen-mae / Ishinomaki Station (Keio Bus / Miyagi Transportation) - 2 (Buses per day), ~5.5 hours (Travel Time), 3,900 to 7,900 yen (Ticket Price)
Willer Express: bound for Hirosaki Station Joto Exit/ Aomori Station East Exit / Aomori Ferry Terminal - 1 (Buses per day), ~11 hours (Travel Time), 5,700 to 11,300 yen (Ticket Price)
Willer Express: bound for Morioka Station West Exit/ Hon-Hachinohe Station / Hachinohe Station/ Hachinohe LAPIA/Misawa Station East Exit - 2 (Buses per day), ~8 to 11 hours (Travel Time), 5,400 to 11,000 yen (Ticket Price)
Willer Express: bound for Yokote Station West Exit / Ōmagari Station East Exit/ Akita Station - 1 (Buses per day), ~10 hours (Travel Time), 5,600 to 11,400 yen (Ticket Price)
Willer Express: bound for Fukushima Station West Exit / Sendai Station West Exit - 15 (Buses per day), ~6 hours (Travel Time), 4,100 to 7,500 yen (Ticket Price)
Willer Express: bound for Yamagata Station West Exit / Tendo Onsen – 2 (Buses per day), ~7 hours (Travel Time), 3,600 to 8,000 yen (Ticket Price)

Limousine Bus

Buses to the Kanto Area:
Marronnier Shinjuku-go: bound for Sano Premium Outlets / Sano New City Bus Terminal (JR Bus Kanto) - 19 (Buses per day), ~1.5 hours (Travel Time), From 2,570 yen (Ticket Price)
Joshu Yukemuri Liner Minakami Onsen Line: bound for Jōmō-Kōgen Station / Minakami Station (seasonal bus) - 1 (Buses per day), ~4 hours 15 minutes (Travel Time), From 3,300 yen (Ticket Price)
Bound for Tokyo DisneySea/Tokyo Disneyland (JR Bus Kanto, Keisei Bus) - 12 (Buses per day), ~40-50 minutes (Travel Time), From 1,000 yen (Ticket Price)
Joshu Yumeguri: bound for Shibukawa Station, Ikaho Onsen, Naganohara-Kusatsuguchi Station, Kusatsu-Onsen Bus Terminal (JR Bus Kanto) - 11 (Buses per day), ~4 hours (Travel Time), From 1,820 yen (Ticket Price)
Hakone Line: bound for Gotenba Station, Hakone Togendai, Hakone-en, Odakyu Yamano Hotel (Odakyu Hakone Highway Bus) - 33 (Buses per day), ~2-2.5 hours (Travel Time), 1,680 to 3,090 yen (Ticket Price)
Airport Limousine Bus: bound for Narita Airport (Airport Transport Service) - Every 10-20 minutes (Buses per day), ~110 minutes (Travel Time), 3,100 yen (Ticket Price)
Airport Limousine Bus: Haneda Airport (Airport Transport Service) - Every 10-20 minutes (Buses per day), ~45 minutes (Travel Time), 1,230 to 2,000 yen (Ticket Price)

Keio Bus

Buses to the Ko-Shin’etsu Area:
Bound for Fuji Five Lakes (Fuji-Q Highland, Kawaguchiko Station, Fujisan Station, Yamanakako Asahigaoka, Yamanakako Hirano) (Keio Bus / Fujikyū Bus) - 30 to 42 in total (Buses per day), ~1 hour 40 minutes (Travel Time), From 1,750 yen (Ticket Price)
Mt. Fuji 5th Station Line: bound for Mt. Fuji 5th Station (Keio Bus, Fujikyū Bus) *This line doesn’t run in the winter season. - 12 (Buses per day), ~2 hours 35 minutes (Travel Time), 1,750 to 2,700 yen (Ticket Price)
Nagano Line: bound for Nagano Bus Terminal, Nagano Station, Zenkoji Daimon, Hotel Kokusai 21(Keio Bus, Alpico) - 15 (Buses per day), ~4 hours (Travel Time), 1,500 to 4,800 yen (Ticket Price)
Willer Express: bound for Nagano Station Oteguchi, Niigata Station South Exit, Niigata Port, Meiwa Sunpia, Niigata Furumachi (Willer Express Hoku-Shin’etsu) - 6 (Buses per day), ~6 hours (Travel Time), 3,900 to 8,500 yen (Ticket Price)
Willer Express: bound for Tobu-yunomaru Service Area, Nagano Station East Exit (Willer Express Hoku-Shin’etsu) - 7 (Buses per day), ~3 to 4 hours 15 minutes (Travel Time), 2,500 to 4,000 yen (Ticket Price)
Matsumoto Line:bound for Matsumoto Bus Terminal (Keio Bus, Alpico - 24 (Buses per day), ~3.5 hours (Travel Time), 3500 to 3800 yen (Ticket Price)

Seibu Bus

Buses to the Hokuriku Area:
Kanazawa Express: bound for Kanazawa Station-mae Bus Stop (West JR Bus, Seibu Bus) - 4 (Buses per day), ~8 hours (Travel Time), From 4,500 yen (Ticket Price)
Dream Fukui Line / Hiru-Tokkyu Fukui Line: bound for Tsuruga IC, Takefu IC, Sabae IC, Fukui Station East Exit (JR Bus Kanto, Keifuku Bus, Fukui Railway) - 3 (Buses per day), ~8 hours 20 minutes (Travel Time), From 6,500 yen (Ticket Price)
Willer Express: bound for Toyama Station North Exit, Takaoka Station South Exit, Komatsu Station East Exit, Kagaonsen Station-mae, Fukui Station East Exit (Willer Express Kanto, Bay Line Express) - 3 (Buses per day), ~7 to 8 hours (Travel Time), 5,100 to 9,500 yen (Ticket Price)

Odakyu Bus

Buses to the Tokai Area:
Gotemba Premium Shinjuku Line: bound for Gotemba Premium Outlets (Odakyu Hakone Highway Bus) - 2 (Buses per day), ~1.5 hours (Travel Time), From 1,650 yen (Ticket Price)
Shinjuku-Shizuoka Line, Shinjuku/Shibuya-Shizuoka Line: bound for Shimizu Station, Shin-Shizuoka Station, Shizuoka Station (JR Bus Kanto, Shizutetsu Justline, Keio Bus East, JR Tokai Bus) - 22 (Buses per day), ~3 to 3.5 hours (Travel Time), From 2,000 yen (Ticket Price)
Shin-tomei Superliner Shinjuku: bound for Nagoya Station (JR Tokai Bus) - 3 (Buses per day), ~5 hours (Travel Time), From 2,400 yen (Ticket Price)
Hida-Takayama Line: bound for Hirayu Onsen, Hida-Takayama, Furukawa Station (Keio Bus/ Nohi Noriai Jidosha) - 7 (Buses per day), ~4 hours 50 minutes to 5.5 hours (Travel Time), 5,860 to 6,900 yen (Ticket Price)
Willer Express: bound for Nagoya Station, Nagoya South Sasashima Live (Willer Express Tokai, Bay Line Express) - 14 (Buses per day), ~6 hours (Travel Time), 3,700 to 10,300 yen (Ticket Price)
Willer Express: bound for Kintetsu-Yokkaichi Station / Shiroko Station West Exit / Tsu Station East Exit / Matsusaka Station North Exit / Iseshi Station (Bay Line Express) - 1 (Buses per day), ~7 to 8 hours (Travel Time), 4,200 to 8,200 yen (Ticket Price)

WILLER, Inc.

Buses to the Kansai Area:
Dream Line: bound for Kyōto Station Karasuma Station/JR Nara Station East Exit / Ōji Station / Ōsaka Station JR Express Bus Terminal / Universal Studios Japan / Shinki Bus Sannomiya Bus Terminal (JR Bus Kanto / West JR Bus) - 7 (Buses per day), ~9 hours 50 minutes (Travel Time), 5,400 to 7,500 yen (Ticket Price)
Ikebukuro / Shibuya / Shinjuku – Ōsaka (Hankyu Umeda) Line: bound for Ōsaka (Hankyu Umeda)/ Universal Studios Japan (Keio Bus, Hankyu Kanko Bus) - 1 (Buses per day), ~9 hours (Travel Time), 7400 yen (Ticket Price)
Willer Express: bound for Minami-Kusatsu Station East Exit / Kyōto Station / JR Takatsuki Station North Exit (Nihon Kōsoku Bus) - 1 (Buses per day), ~9 hours 25 minutes (Travel Time), From 4,300 yen (Ticket Price)
Willer Express: bound for Kyōto Station / Willer Bus Terminal Ōsaka Umeda / Sakai Station West Exit/ Universal Studios Japan / Osaka City Air Terminal (Willer Express Kanto, Willer Express West Japan, Osaka Sayama Kotsu) - 11 (Buses per day), ~9 hours 40 minutes (Travel Time), 5,400 to 15,000 yen (Ticket Price)
Willer Express: bound for Willer Bus Terminal Ōsaka Umeda / Sannomiya Elevated Shopping District (Bay Line Express) - 1 (Buses per day), ~9 hours 40 minutes (Travel Time), 5,400 to 8,800 yen (Ticket Price)
Shinjuku/Shibuya - Kobe/Himeji Line: bound for Sannomiya Station / Kakogawa Station / Himeji Station (Keio Bus, Shinki Bus) - 1 (Buses per day), ~9 hours 30 minutes (Travel Time), 8000 to 9900 yen (Ticket Price)

Buses to the Chugoku Area:
Keihin-Kibi Dream Line: bound for Okayama Station West Exit / Kurashiki Station North Exit (Chugoku JR Bus) - 1 (Buses per day), ~11.5 hours (Travel Time), From 5,000 yen (Ticket Price)
Luminous Line: bound for Tsuyama Station / Okayama Station West Exit / Kurashiki Station North Exit / Kojima Station / Shimotsui Dentetsu Kojima Eigyōjo (Odakyu City Bus/ Shimotsui Dentetsu) - 1 (Buses per day), ~11 hours 55 minutes (Travel Time), 9,800 to 10,200 yen (Ticket Price)
Willer Express: bound for Okayama Station West Exit / Kurashiki Station North Exit (Willer Express Kanto) - 1 (Buses per day), ~10 hours 55 minutes (Travel Time), 6,400 to 10,200 yen (Ticket Price)
Willer Express: bound for Hiroshima Daigaku Gakuseikaikan / Hiroshima Station South Exit (Willer Express Chugoku) - 1 (Buses per day), ~12 hours 50 minutes (Travel Time), 7,500 to 10,300 yen (Ticket Price)
Willer Express: bound for Yonago Station / Matsue Station North Station / Izumoshi Station South Exit, Izumo-taisha (Bay Line Express) - 1 (Buses per day), ~12 hours 50 minutes (Travel Time), 8,200 yen 13,700 yen (Ticket Price)

小田急バス車内

Buses to the Shikoku area:
Dream Takamatsu Line: bound for Takamatsu Station, Sakaide IC Bus Terminal, Kan'onji Station (JR Bus Kanto, JR Shikoku Bus) - 1 (Buses per day), ~11 hours 55 minutes (Travel Time), 5,700 to 11,700 yen (Ticket Price)
Dream Matsuyama Line: bound for Matsuyama Station, JR Matsuyama Branch (JR Bus Kanto, JR Shikoku Bus) - 1 (Buses per day), ~11 hours 40 minutes (Travel Time), 5,800 to 13,800 yen (Ticket Price)
Dream Tokushima Line: bound for Tokushima Station, Anan Station (JR Bus Kanto, JR Shikoku Bus) - 1 (Buses per day), ~9 hours 25 minutes (Travel Time), 5,600 to 11,600 yen (Ticket Price)
Dream Kochi Line: bound for Kochi Station, Harimaya Bridge (JR Bus Kanto, JR Shikoku Bus) - 1 (Buses per day), ~11 hours (Travel Time), 5,800 to 14,500 yen (Ticket Price)

Buses to the Kyushu Area:
Hakata Line: Kokura Station / Tenjin Expressway Bus Terminal / Hakata Bus Terminal (Nishi-Nippon Railroad) - 1 (Buses per day), ~14 hours (Travel Time), From 7,500 yen (Ticket Price)

6. Arriving at the Departure Location 10 Minutes Early!

6. Arriving at the Departure Location 10 Minutes Early!

The buses actually arrive at their stop about ten minutes before the actual departure. It’s best to arrive at your bus stop ten minutes early as well. Areas C and D are rather far from the waiting space, so plan an extra few minutes to get there.

7. The 3 Coin Locker Locations

7. The 3 Coin Locker Locations

The coin lockers on the 4th floor can be found within a passage next to a convenience store (Family Mart), at the end of the passage, and next to the escalator going down to the 3rd floor. There are plenty of coin lockers available, however, they tend to be quite full on Saturdays and Sundays.

The coin lockers come in three sizes (small, medium, large) and charge for two hours: large costs 300 yen, medium costs 200 yen, and small costs 100 yen. They can be used up to 72 hours.

8. Store Large Luggage at the Tourist Information Center on 3F!

8. Store Large Luggage at the Tourist Information Center on 3F!

This is the Tourist Information Center Tokyo, located on the 3rd floor of Busta Shinjuku. It offers various convenient sightseeing information about Tokyo and the Kansai areas, but also route guidance and hotel recommendations.

At the back of the tourist information is Sagawa Transport’s Shinjuku Service Center. It offers a luggage storage and a variety of other convenient services, including delivery to your hotel or the airport. Each piece of luggage stored costs 800 yen per hour. If you have a lot of luggage that is particularly big, it’s convenient to drop it off at the Shinjuku Service Center to not have to carry it around with you all the time.
■ Hours: 6:00 a.m. – 11:00 p.m.

9. ATMs are Plentifully Available!

9. ATMs are Plentifully Available!

A Seven Bank ATM can be found inside the waiting area, while a Japan Post Bank ATM is inside Family Mart.

10. Stock Up on Travel Goods at the Convenience Store (Family Mart)

10. Stock Up on Travel Goods at the Convenience Store (Family Mart)

Busta Shinjuku also has a Family Mart convenience store. There, you’ll find a variety of travel goods and other necessities that you might need for your trip.
■ Hours: 3:30 a.m. – 1:30 a.m.

11. Relax in the Spacious Waiting Area

11. Relax in the Spacious Waiting Area

Just behind the information counter is a spacious waiting area offering 146 seats. If you still have some time to kill, sit down and leisurely wait for your departure. Keep in mind, however, that there may not be free seats during peak hours.

12. Free Wi-Fi Throughout the Terminal!

12. Free Wi-Fi Throughout the Terminal!

Free Wi-Fi is available throughout Busta Shinjuku. “Shinjuku-Bus-Terminal_Free_Wi-Fi” in particular is a free service for international tourists in Japan. It is available in six languages (English, Chinese (simplified and traditional), Korean, Thai, French) and you simply need to register your email address to get started. If you don’t know how to set up the service, check the manual at the information counter.

13. Find a Nice Souvenir at “The Miyage Shop!”

13. Find a Nice Souvenir at “The Miyage Shop!”

“The Miyage Shop” is a souvenir shop inside Busta Shinjuku. Browse through the rich selection of snack and sweet souvenirs to find one you like! The selection is not only made up of things from the Tokyo area but also handles select goodies from the entire Kanto area.

14. Get a Bento Box at NEWoMAN, Directly Connected to Busta Shinjuku!

14. Get a Bento Box at NEWoMAN, Directly Connected to Busta Shinjuku!

NEWoMAN is a shopping facility that’s directly connected to Busta Shinjuku. You’ll find bakeries and cafés on its 2F Ekisoto area and various sweets shops on the 2F Ekinaka area. Find a nice bento box or pastry delight to savor during the trip!

Busta Shinjuku: Close to the Station, Convenient, and Numerous Bus Connections!

Busta Shinjuku: Close to the Station, Convenient, and Numerous Bus Connections!

Access
Shinjuku Expressway Bus Terminal (Busta Shinjuku) is directly connected to JR Shinjuku Station’s South Exit ticket gates. From there, cross the pedestrian crossing right in front. The bus stops are on the 4th floor (only certain routes depart from the 3rd floor, such as buses bound for Tokyo’s airports). The 1st and 2nd floors lead to the ticket gates of Shinjuku Station, while the 3rd floor is mainly occupied by taxi stands and bus arrivals. However, take note that the Tourist Information Center Tokyo is on the 3rd floor as well.

  • Shinjuku Expressway Bus Terminal (Busta Shinjuku)
    バスタ新宿
    • Address 〒151-0051 東京都渋谷区千駄ヶ谷5-24-55
    • Nearest Station Shinjuku Station
*This information is from the time of this article's publication.
*Prices and options mentioned are subject to change.
*Unless stated otherwise, all prices include tax.

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